Johnson Business Machines, Inc. offers a variety of service maintenance options to fit the needs and requirements of our customers. Below is a listing and brief description of each option.
Whenever a customer places a service call through JBM's Service Office, a local technician is dispatched on-site to perform service. Standard on-site service is available Monday through Friday, during normal business hours. On-site service coverage can be provided under an Annual Maintenance Agreement or on a Time & Material basis. Optional on-site service coverage is also available outside our standard service coverage hours. Please contact JBM for additional details.
The customer is responsible to contact Johnson Business Machines, Inc.'s Service Office to request a RA# or RMA# (Return Authorization Number/Returned Materials Advice). After receiving the RA/RMA#, the customer then properly boxes and returns the defective unit with a detailed description of the problem to JBM's home office. To avoid potential shipping damage, JBM recommends that the defective unit be shipped using its original packaging. If the original packaging is no longer available, new packaging can be obtained through JBM upon request. Please contact JBM for additional details.
Annual Service Agreement
With the purchase of an Annual Service Agreement, you have the comfort of knowing your equipment is covered for any service repair including periodic preventive maintenance inspections throughout the duration of the agreement. JBM offers a variety of Service Agreements to meet the needs of our customers. Please contact JBM for further details.
Time & Material Service
With Time & Material Service, the customer is responsible for paying for each service call performed. Charges will include onsite labor hours, travel hours portal to portal including all travel expenses (mileage, parking and tolls) and parts. Please contact JBM for further details.